Commercial Resources - Bill Pay

Pago de cuentas

Para acceder a Bill Pay, selecciona el menú desplegable PAYMENTS y luego elige la opción Business Bill Pay en Bill Pay.

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First-Time Setup

Primero, el Administrador autorizado debe acceder a la pestaña Business Bill Pay para completar la inscripción al pago de cuentas y luego los usuarios adicionales podrán acceder y usar el servicio.

Cuando accedas a la pestaña Business Bill Pay por primera vez, deberás establecer una Security Key, que es una palabra o frase de tu elección que aparecerá unos segundos cada vez que selecciones la pestaña Business Bill Pay.

After completing these steps, you will be directed to the dashboard.

Panel de control

The dashboard is your Business Bill Pay landing page. Allí verás los pagos programados y los que ya han sido procesados. También brinda acceso para que puedas ver recordatorios, accesos directos y pagos del pago de cuentas.

Adding a Payee - Company

1. From the Payees dropdown, select Add a Company.
   
   
2. Input the payee information in all required fields (*).
   
   
3. Select Next.
   
   
4. Input the Payee Nickname and Address.
   
   
5. Review the payee information carefully and select Submit payee.
   
   
6. Once the payee is added you can choose to Add another payee or Schedule payment.

Adding a Payee - Individual

1. Select the payment method you would like to use for the payment; You can choose to send the payee an email to allow them to provide their banking information, you can input the banking information if you have it, or you can mail a check.  

2. Input all required information (*) for the payee.
   NOTE: If you choose to have the payee input their banking information via email, you must set a security keyword and provide it to the payee.

3. To activate the payee, select how you would like to receive a four-digit code. Select Request activation code.
   
   
4. Enter the activation code and select Submit.

Paying a Bill

1. From the dashboard, select the Payments dropdown.
   
   
2. Select One-time payment or set up a Recurring Payment.
   
   
3. Choose a payee from the payee list.
   
   
4. For a one-time payment input the Pay from account, Amount, and Process date.
   
   
5. For a recurring payment choose the Series options/preferences and set the Frequency.
   
   
6. Select Review.
   
   
7. Select Pay all for a one-time payment or Submit for a recurring payment.

NOTE: Electronic payments typically take 1-2 business days to process, and check payments typically take 5-7 business days to process.

Aprobación de pagos

Si en tu configuración de Business Bill Pay incluiste la aprobación con doble control o doble firma, sigue estos pasos:

1. Select Business Bill Pay from within the Bill Pay options under the PAYMENTS dropdown.
   
   
2. Select Approve now from the blue banner at the top of the dashboard to approve the pending bill payments.

3. Select Approve next to each pending payment that needs approval.

Adding An Additional Pay From Account

To add additional Pay from Accounts to Bill Pay, complete the following steps:

1. Select Business Bill Pay from within the Bill Pay options under the PAYMENTS dropdown.
   
   
2. Select the Options dropdown and choose Manage Bill Pay Accounts.
   
   
3. Select + Add new account from the top.
   
   
4. Input the required information (*) and select Save changes.
   NOTE: Only accounts associated with your online banking may be added to your bill pay profile.
   
   The account must be approved by Alpine Bank before it will show within your online account. Estas aprobaciones se procesan en horario laboral y a medida que son recibidas.

Opciones

Under the Options dropdown, you can update your Company Profile, set up e-Notifications, Manage Users, and pull payment Reports.

Company Profile allows you to view the information on file for your company. You can also enable dual signatures, which adds an extra layer of security by requiring two bill pay users to approve payments.

e-Notifications allow you to set up text or email notifications for specific payment events, recurring payments, payment reminders, etc.  

Manage Users te permite editar la información de usuarios y establecer sus permisos para el pago de cuentas.

Reports allow you to pull reports detailing Payments Processed, Payment Changes, Payments Stopped and Payees Added.

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